Lake Hospital System, Inc. d/b/a Lake Health (“Lake Health”) is committed to protecting your right to privacy and confidentiality while using this website. Our Website Privacy Policy (the “Privacy Policy”) applies only to our website and not to other websites you might access from our site. Your use of our website indicates that you agree with this Privacy Policy as well as our terms of service. If you do not agree with the terms of this Privacy Policy, you are not authorized to use the website.
IMPORTANT NOTE: This Privacy Policy applies to individually identifiable information that you provide to us through the use of this website (such information is also referred to as “Protected Health Information” or “PHI”), which is subject to our Health Insurance Portability and Accountability Act Notice of Privacy Practices (the “HIPAA Notice”), and information that is not PHI. The HIPAA Notice describes how we can use and share your PHI and also describes your rights with respect to your PHI. This Privacy Policy supplements the HIPAA Notice for PHI, but dies not replace it. If there is ever any conflict between this Privacy Policy and the HIPAA Notice, the HIPAA Notice will apply. The HIPAA Notice does not apply to information that is not PHI. The Lake Health Notice of Privacy Practices is a separate document that governs how medical information about you may be used and disclosed by Lake Health.
Information You Provide
Whenever you use the resources and services on our website, we may collect information that you voluntarily provide such as: your name, email address, mailing address, date of birth or phone number; medical information that you provide to us related to online payment of your bill or scheduling an appointment; financial information you provide to us or to an authorized third party payment processor; or any other information you provide to us.
We may also collect certain information automatically, including the IP address(es) of computers that access our website. We may also collect certain location information when you use our Services, such as your mobile device’s GPS signal, or information about nearby WiFi access points and cell towers. This is information that does not identify you personally but is helpful for us to understand how our website is being used and how we can better serve our visitors.
We may also collect information about our website visitors using “cookies” that are saved to your computer’s hard drive through the features of your web browser. These cookies allow you to take full advantage of some of our site’s best features. Cookies are never associated with specific personal identities. You can discontinue the use of cookies at any time by disabling the cookies feature on your web browser.
How We Use Your Information
We may use your contact data to send you information about our services. We may use your financial information to verify your qualifications for certain services and to bill you for our services. We do not sell, trade or rent the personal information of our website visitors.
Confidentiality and Security
Wherever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way. However, Lake Health is not responsible for the security of your personal computer or for breaches of security that arise from your particular hardware or software configuration. Except as described in this Privacy Policy, we will keep your personal information private using commercially reasonable means and will not share it with third parties unless such disclosure is required to comply with legal process; lawful orders from public authorities; to protect Lake Health’s rights or property; and/or to enforce our terms of service.
We use measures to protect Protected Health Information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction in accordance with HIPAA. We use measures designed to protect other information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.
Cookies
The cookies we place store information about your visit to our Website. Some cookies are “session” Cookies and only last for the duration of your visit. Other cookies known as “persistent” Cookies remain on your computer after the end of each session and store information helpful to your experience. Cookies do not retain any personal information or protected health information on your computer. The cookies allow us to access information that we can then use to improve your browsing experience, such as providing you with customized pages based on your past viewing history on the Website. Cookies are also used to help as navigation aids or as session timers. Most web browser software can be set to reject all cookies. If you reject our cookies or otherwise disable the cookie feature on your web browser, certain functions and conveniences of our Website may not work properly.
Third-Party Links and Public Information
This site contains links to other websites. We are not responsible for the privacy practices or the content of such websites. This Privacy Policy does not cover such third-parties.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Effective Date” date above and post the new Privacy Policy. We recommend that you review the Privacy Policy each time you visit the Services to stay informed of our privacy practices.